Privacy Policy

1. Introduction

Welcome to SoulSync ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use the SoulSync mobile application and website (collectively, the "Service").

SoulSync is a science-based connection platform that uses personality assessments including MBTI, Spectrum, Emotional Intelligence (EQ), and Intelligence Quotient (IQ) tests to help users find compatible connections. Your privacy is fundamental to how we operate.

The Service is designed for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18, and accounts discovered to belong to minors are terminated immediately. If you believe a minor is using SoulSync, please report it in the app or contact us at support@soul-sync.me.

Our zero-tolerance approach to child sexual abuse and exploitation (CSAE), including how to report concerns and how we enforce these rules, is set out in our Child Safety Standards, which forms part of this Privacy Policy by reference.

2. Information We Collect

2.1 Account Information

When you create a SoulSync account, we collect:

• Name, email address, date of birth, gender
• Phone number (if provided)
• Profile photos and biographical information
• Location data (city/region for matching purposes)
• Account preferences and settings

2.2 Personality Assessment Data

As a core feature of SoulSync, we collect and process your responses to personality assessments:

• MBTI (Myers-Briggs Type Indicator) test responses and results
• Spectrum personality analysis responses and results
• Emotional Intelligence (EQ) assessment data
• Intelligence Quotient (IQ) test responses and scores
• Connection preferences and compatibility criteria
• Values, interests, and lifestyle information

2.3 Usage and Interaction Data

• Messages, likes, synced users, and other user interactions
• App usage patterns, features accessed, and time spent
• Device information (type, operating system, unique identifiers)
• IP address and general location data
• Crash reports and performance data

2.4 Optional Information

• Social media profile information (if you choose to link accounts)
• User-generated content (additional photos, prompts, preferences)
• Feedback, reviews, and support communications

2.5 Health & Wellness Data (Optional)

The Health Report is an optional feature for users aged 18 and over. It is filled in only if you choose to, and if you use it we collect:

• Self-reported wellness information you enter (lifestyle habits, preventive-care routines, self-care preferences)
• Optional medical notes (for example, allergies) — visible to other users only if you explicitly enable that section
• Device metrics previously imported from Apple HealthKit on iOS (30-day activity and sleep averages, resting heart rate, and latest height and weight). Device import was removed in October 2026 — the app no longer accesses Apple Health; previously imported averages remain in your report until you edit or delete them.
• On Android, the optional private wellness tracker reads only steps and sleep from Health Connect after your consent and only when you tap Import. Up to 28 daily aggregate summaries are encrypted on your device, excluded from app backups, and never uploaded to our servers, included in shared profiles, or exposed through Premium. Missing days are not treated as zero; you can compare complete weeks and review daily totals. Disconnecting or signing out deletes these local summaries. System permissions can be managed in Health Connect. Manual Health Report entry remains available without Health Connect.
• Your section-level visibility settings for the Health Report

Health and wellness data is special-category data. We process it only on the basis of your explicit, revocable consent, and only to display the Health Report you control. It is never used for matching, advertising, or analytics, and never sold or shared with third parties. You can edit, hide, or delete your Health Report at any time, and deleting your account permanently deletes your Health Report.

3. How We Use Your Information

3.1 Core Service Delivery

• Create and manage your account
• Process personality assessment responses and generate compatibility scores
• Suggest potential synced users based on compatibility algorithms
• Enable communication between synced users
• Provide personalized user experience and recommendations
• Display your optional Health Report according to your visibility settings

3.2 Service Improvement

• Analyze usage patterns to improve syncing algorithms
• Conduct research to enhance assessment accuracy
• Develop new features based on user behavior and feedback
• Monitor and improve app performance and stability

3.3 Safety and Security

• Detect and prevent fraud, abuse, and harmful behavior
• Enforce our Terms of Service and community guidelines
• Protect the security and integrity of our platform
• Respond to legal requests and prevent illegal activities

3.4 Communication

• Send notifications about synced users, messages, and app activity
• Provide customer support and respond to inquiries
• Share important service updates and policy changes
• Send promotional communications (with your consent, and you can opt out)

4. How We Share Your Information

We may share your information in these limited circumstances:

With Other Users:

• Profile information visible to potential connections
• Compatibility scores and shared assessment insights (with your consent)
• Messages and interactions with synced users
• Health Report sections, shown only as allowed by your visibility settings (medical notes, weight, and heart-rate details stay private unless you explicitly turn them on)

With Service Providers:

• Cloud hosting and data storage providers (with strict data protection agreements)
• Analytics services to understand app usage patterns
• Customer support platforms
• Security and fraud prevention services

For Legal Compliance:

• When required by law, court order, or legal process
• To protect our rights, property, or safety
• To enforce our Terms of Service
• To prevent fraud or security threats

Business Transfers:

If SoulSync is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take the security of your personal and assessment data very seriously. We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Limited access to personal data on a need-to-know basis

You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations and resolve disputes
• Prevent fraud and maintain security
• Improve and develop our matching algorithms

Account Deletion: When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are legally required to retain certain information (such as transaction records or data needed for legal compliance).

Anonymized assessment data may be retained for research and syncing algorithm improvement purposes, but will not be linked to your identity.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise these rights, please contact us. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of the Service.

9. Third-Party Links and Services

SoulSync may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

If you connect your SoulSync account with third-party services (e.g., Facebook, Google), please review their privacy policies to understand how they handle your data.

10. International Data Transfers

SoulSync operates globally, and your information may be transferred to, stored, or processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

By using SoulSync, you consent to the transfer of your information to countries that may have different data protection standards than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or via email
• Provide you the opportunity to review changes before they take effect

Your continued use of SoulSync after the changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: